Information related to depositing, withdrawing and tipping 

Financial Transactions

金融取引

Goated strictly prohibits any form of coin mixing. Coin mixing refers to the act of depositing funds and then immediately withdrawing them - either without placing any bets or by wagering only a very small amount relative to the deposit.
To maintain the integrity of our platform:
All deposits must be wagered 100% before any withdrawals or tips can be made.<div class="intercom-interblocks-callout" style="background-color: #feedaf80; border-color: #fbc91633;">For example, if you deposit $100 (in any currency), you are required to place bets totaling at least $100 before you're eligible to tip or withdraw those funds.</div>Attempting to move funds without fulfilling the wagering requirement will result in your withdrawals being placed under review by our team.

🚫 Coin Mixing is Strictly Prohibited on Goated

Coin Mixing / Withdrawal Wager Requirement

コインミキシングとは、資金を入金した後、賭けをほとんど行わず、あるいはまったく行わずにすぐに出金する行為を指します。
プラットフォームの健全性を維持するために：
<pre><code>すべての入金額は100％賭けに使用されなければ、出金やチップの送信はできません。</code></pre>
たとえば、100ドル（いかなる通貨でも）を入金した場合、同額の100ドルを賭けた後でなければ、出金やチップの送信はできません。
この賭け条件を満たさずに資金を移動しようとした場合、出金は当社チームによる審査の対象となります。

Goatedでは、あらゆる形式のコインミキシングを厳しく禁止しています。

コインミキシング

The vault is a separate balance from your standard wallet balance. ​You can find the Vault by heading to the profile dropdown on the LHS bar or the top right of the page. Clicking on the 'Vault' button will bring the modal below up. 
Here, players can choose to:<ul><li>Transfer in or out of the vault</li><li>Their preferred currency</li><li>The amount they'd like to transfer.</li></ul> Any funds within the vault cannot be used to bet on games - this allows players to effectively separate their gaming balances.
Players can transfer between their wallet and vault as much as they'd like. ​ Vault transactions can be found in the transactions page under the 'Vault' tab <a href="https://www.goated.com/transactions?tab=vault" target="_blank" class="intercom-content-link">here</a>.

The Goated Vault allows you to separate balances on the platform.

Vault

ボールトは、標準ウォレット残高とは別の残高として扱われます。
ボールトは、左側のプロフィールドロップダウンメニューまたはページ右上からアクセスできます。
「ボールト」ボタンを選択すると、下記のモーダルが表示されます。
ここでは、ユーザーは以下の操作を選択できます：<ul><li>ボールトへの入金または出金</li><li>希望する通貨</li><li>転送したい金額</li></ul>ボールト内の資金はゲームへの賭けには使用できません。これにより、プレイヤーはゲーム用の残高を効果的に分けて管理できます。
プレイヤーはウォレットとボールト間で自由に資金を転送できます。
ボールト取引は、取引ページの「ボールト」タブから確認できます。

Goatedボールトでは、プラットフォーム上での残高を分けて管理することができます。

ボールト

If you have made an incorrect deposit, please contact our support team via Live Chat.
We will do our best to assist you; however, please note that recovery of funds cannot be guaranteed.
Please note that the minimum amount for retrieval must exceed $100 USD.<hr><h4 id="h_fb3e83b6ac">For incorrect deposits involving coins supported by Goated but sent on the wrong chain, missing destination tags, or similar issues:</h4><ul><li>The first occurrence will be retrieved with no penalty.</li><li>Future occurrences will incur a 10% penalty, up to $100 based on the deposit’s USD value.</li></ul><h4 id="h_35eb1b0f06">For wrong deposits involving coins or chains not supported by Goated:</h4><ul><li>Our team will investigate each case individually.</li><li>If the coin is retrievable, a penalty of up to 50% of the deposit amount may apply, depending on the coin and chain.</li><li>If the coin is not retrievable, we will be unable to credit the deposit.</li></ul>Important: Ripple (XRP) deposits sent without a destination tag or memo cannot be retrieved. To avoid issues, please ensure you always include the required destination tag

What to do if you have made an incorrect deposit on Goated.

I made a wrong deposit on Goated

誤った入金を行った場合は、ライブチャットを通じてサポートチームにご連絡ください。
最善を尽くしてサポートいたしますが、資金の回収を保証することはできません。
回収対象となる最小金額は100米ドル以上である必要があります。入金時には、正しい通貨とチェーンを選択したことを確認してください。
<h2 id="h_b315879105">Goatedがサポートするコインで、誤ったチェーンで送金された場合、宛先タグが欠けている場合、または同様の問題が発生した場合：</h2><ul><li>最初の事例はペナルティなしで回収されます</li><li>今後の事例には、入金額のUSD換算額に対して最大10%のペナルティが適用されます（最大100米ドル）
</li></ul><h2 id="h_01dc8f45a6">Goatedがサポートしていないコインやチェーンに関する誤った入金の場合：</h2><ul><li>各ケースについて個別に調査する必要があります。</li><li>コインが回収可能な場合、そのコインおよびチェーンに応じて、最大50%のペナルティが適用される場合があります。</li><li>コインが回収できない場合、その入金はクレジットされません。
</li></ul><h2 id="h_ea1a1bdcab">宛先タグが欠けたリップル（Ripple）の入金</h2><ul><li>宛先タグまたはメモが欠けている場合、その入金は回収できません。</li><li>この問題を防ぐため、入金時に必ず宛先タグを含めるようご確認ください。</li></ul>

Goatedで誤った入金を行った場合の対処方法

Goatedで誤った入金をした場合

You can see every deposit and its status under Profile icon › Transactions. Your balance updates by itself once the network confirms the deposit. You don't need to keep the page open.<hr><h1 id="h_dep_why">Why hasn't my deposit arrived?</h1><ul><li>Our payment provider has a temporary issue. Deposits are processed by our payment provider, Fireblocks. Check <a href="https://status.fireblocks.com" target="_blank" class="intercom-content-link">status.fireblocks.com</a> for your network. If there is an open incident, your deposit will be credited once it is fixed. You don't need to send it again.</li><li>It is still confirming. Each network needs a number of confirmations. A low network fee can slow this down. Bitcoin is usually the slowest.</li><li>Wrong network or token. A deposit address only works for the network it was made for. See <a href="https://help.goated.com/en/articles/9379051" target="_blank" class="intercom-content-link">I made a wrong deposit</a>.</li><li>No XRP destination tag. XRP deposits need the destination tag shown next to the address.</li><li>Card purchase (Buy crypto). Card purchases go through our partner Onramper. A first purchase sometimes needs an extra check on their side. Check your email for a message from them, or <a href="https://knowledge.onramper.com/how-can-i-get-help" target="_blank" class="intercom-content-link">contact Onramper</a>.</li><li>Your account is under review. The deposit is recorded and held. Contact Live Support and we'll sort it out.</li><li>Very small deposits. Deposits worth less than $0.01 are not recorded.</li></ul><hr><h1 id="h_dep_help">Still missing?</h1>If <a href="https://status.fireblocks.com" target="_blank" class="intercom-content-link">status.fireblocks.com</a> shows an incident for your network, please wait until it is resolved. If your deposit still hasn't arrived after that, contact Live Support and send us:<ul><li>The transaction hash or block explorer link</li><li>The coin and the network you used</li><li>The amount</li></ul>We can usually find it in a few minutes. For the full list of coins and networks, see <a href="https://help.goated.com/en/articles/9378854" target="_blank" class="intercom-content-link">Deposits and withdrawals on Goated</a>.

Potential reasons for why there is a delay in seeing your deposit.

Where is my deposit?

Goatedでの取引履歴は、プロフィールアイコン &gt; 取引から確認できます。
暗号通貨の入金がGoatedアカウントにすぐに反映されないと心配する必要はありませ
ん。これにはいくつかの理由があります：<ol><li>入金の遅延: ネットワーク自体に遅延が発生している可能性があります。</li><li>取引手数料: 取引手数料が支払われていない、または手数料が低すぎる場合、ネットワークが確認および処理に時間がかかることがあります。</li><li>間違ったウォレットアドレス: 間違ったウォレットアドレスを提供した場合や、受信ウォレットで処理できない場合があります。ウォレットアドレスは回収できないため、必ず二重に確認してください。</li></ol>もし入金が合理的な時間内に届かない場合は、サポートチーム(support@goated.com)にご連絡ください。

入金はどこ？

You can see every withdrawal and its status under Profile icon › Transactions. When a withdrawal succeeds, click SUCCESS to open it in the block explorer.<hr><h1 id="h_wd_time">How long does a withdrawal take?</h1><ul><li>Most withdrawals reach the network within a minute or two.</li><li>Large withdrawals can take up to 2 hours to process.</li><li>Some withdrawals get a routine security check. These usually take up to 12 hours, and rarely up to 24. You don't need to do anything. We'll update you in Live Support if we need something.</li><li>After it is sent, the blockchain needs to confirm it. This depends on the network. Bitcoin is usually the slowest.</li></ul><hr><h1 id="h_wd_pending">My withdrawal says Pending</h1>Pending means it is still being processed or checked. If it has been pending for more than 30 minutes, contact Live Support and we'll check it for you.<hr><h1 id="h_wd_before">Before you withdraw</h1><ul><li>Each deposit needs to be wagered once before you can withdraw it. See <a href="https://help.goated.com/en/articles/10718049" target="_blank" class="intercom-content-link">Coin Mixing / Withdrawal Wager Requirement</a>.</li><li>You need to complete <a href="https://help.goated.com/en/articles/9378765" target="_blank" class="intercom-content-link">Account Verification</a> Level 1.</li><li>You can't withdraw while a deposit bonus rollover is active. See <a href="https://help.goated.com/en/articles/16424322" target="_blank" class="intercom-content-link">100% First Deposit Bonus</a>.</li><li>Every withdrawal needs your two-factor (2FA) code.</li></ul><hr><h1 id="h_wd_rules">Good to know</h1><ul><li>Withdrawals are in crypto only.</li><li>There is no minimum, but the amount must be worth more than the network fee. The fee is taken from your balance on top of the amount you enter.</li><li>A withdrawal can't be cancelled once you submit it.</li><li>Double-check the address and network. Funds sent to a wrong address can't be recovered.</li></ul><hr><h1 id="h_wd_missing">It says SUCCESS but I don't have it</h1>Open the transaction in the block explorer from Transactions. If it shows as confirmed, the funds have left Goated. If you sent to an exchange, contact the exchange with the transaction hash.Still stuck? Contact Live Support with the transaction hash and the network you used.

Use this information to check your transaction hash.

Where is my withdrawal?

出金リクエストを行うと、処理されてブロックチェーンに送信されます。出金履歴は、プロフィールアイコン &gt; 取引履歴から確認でき、ステータスを見ることができます。
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/mnbw9j8y/1503537101/14d0ef01dc65aba84abc6ea0d423/AD_4nXdDihcobPd3iuf-6gJOlLiJih6PetWJBztRVjgFfhnqTCiIauUuhuh1Olt66sBYjRkbudTcHq929YqAERzO-HT-Q81TBW4gj1cQXCD1pl2lsWH8IRfWt2uBzo86DT7ECocJwmEf_g?expires=1793534400&amp;signature=2e4a60597dc23a5e5f773280a49774f85cdbf26c749a2a3afb2a1f51495f1b83&amp;req=dSUnFcx9moBfWPMW3nq%2BgbPNMSqztJ4eKTJAS6GarSwMWtHU5G7LEjFqsoU4%0AHQU9ddNRc3eFCBJNyo6Jz7nYnTY%3D%0A"></div>
取引が成功した場合は、「SUCCESS」を選択すると、その取引のブロックエクスプローラーに移動し、出金の確認ができます
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/mnbw9j8y/1503537234/1809dd671d107287e972d42d6776/AD_4nXe0hQMCBB4Vh5z2eUu1ynKOEmSbga44ioNs4bkDHB77pY-_1vH_M63FQBkMu9VBUMWMdBe8Iuw4rvYOFTDzab7bhgIQvDSU8ooBsWF8qxJXVmRUD9WPr7eCyDCRcscH3yS8RPkl3Q?expires=1793534400&amp;signature=0444eaee4a47dc0fa06b2b8d5534cbb829d7b72d5d56a45e47f3df7e3c9e4bfb&amp;req=dSUnFcx9moNcXfMW3nq%2BgejAaYjXR3C79eQYwe5fjUcOwPmNKn7AixcPM2mS%0AjBcWwPesw7uJ7TVwWYEcV%2FlLbE4%3D%0A"></div>

取引ハッシュを確認するためにこの情報をご利用ください。

出金はどこ?

<hr><h1 id="h_187f81e88d">Connecting a wallet</h1>You can sign in and move funds using any of five wallets:<ul><li>Phantom and Solflare — Solana</li><li>MetaMask and Coinbase Wallet — Ethereum and BNB Smart Chain</li><li>WalletConnect — anything else that supports the WalletConnect standard</li></ul>You do not need a connected wallet to deposit. Every account gets its own Goated deposit address on each network, and you can send to it from an exchange, a hardware wallet, or anywhere else.<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/1078414747/2304b0a0f4504f2742a92afa/image.png?expires=1793469600&amp;signature=58952d27063ed8096b9fea5f5fffd1bac68fe8348aea49ffb44ee75d25e7076c&amp;req=dSAgHs1%2FmYZbXvMW3nq%2BgfIv8bScSt%2BENr0Beu%2F%2Fe0OyrjK9FIPYSu3fztSv%0ACrNnMIwhDIv50IhhjfU9UvKlLqs%3D%0A" width="380" height="111" style="height: auto;"></div><hr><h1 id="h_1367bc61ed">Making a deposit</h1><ol><li>Open Wallet → Deposit and pick the asset and the network you want to send on.</li><li>We issue you a deposit address for that network. It is yours permanently — save it and reuse it for future deposits of any asset that rides the same chain.</li><li>Send from your wallet or exchange. XRP deposits also need the destination tag shown next to the address.</li><li>Your balance updates as soon as the network confirms the transfer. You do not need to keep the page open; the balance arrives by itself.</li></ol>The network matters more than the address. A deposit address only works for the network it was issued on. Sending USDC on Ethereum to an address we gave you for Solana puts the funds somewhere we cannot reach them. Check the network on both screens before you send.<hr><h1 id="h_80585deaf0">Things worth knowing</h1><ul><li>Deposits worth less than $0.01 are not recorded at all.</li><li>The minimum exists so a deposit is worth more than the network fee to move it — sending less is a way to lose money on fees, not a way to get free credit.</li><li>If an account is under review when a deposit lands, the funds are recorded and held rather than credited. Contact live support and they will release or refund it.</li></ul><hr><h1 id="h_6e6b1fdb2e">What you can deposit</h1><div class="intercom-interblocks-table-container"><table role="presentation" style="border: 1px solid #c6c9c0; border-radius: 6px; border-collapse: separate; border-spacing: 0;"><tbody><tr><td style="padding: 8px;">Asset</td><td style="border-left: 1px solid #c6c9c0; padding: 8px;">Networks</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">USDC — USD Coin</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">Ethereum, Solana, BNB Smart Chain</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">USDT — Tether</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">Ethereum, Solana, Tron, BNB Smart Chain</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">BTC — Bitcoin</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">Bitcoin</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">ETH — Ethereum</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">Ethereum</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">SOL — Solana</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">Solana</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">XRP — Ripple</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">XRP Ledger (destination tag required)</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">TRX — Tron</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">Tron</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">LTC — Litecoin</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">Litecoin</td></tr><tr><td style="border-top: 1px solid #c6c9c0; padding: 8px;">BNB — Binance Coin</td><td style="border-left: 1px solid #c6c9c0; border-top: 1px solid #c6c9c0; padding: 8px;">BNB Smart Chain</td></tr></tbody></table></div><hr><h1 id="h_5def007920">Buying with a card</h1>If you do not hold crypto yet, Wallet → Buy crypto opens our on-ramp partner, Onramper. You choose the amount and pay by card or bank transfer; Onramper delivers the crypto straight to your Goated deposit address, so it lands in your balance the same way any other deposit does.Cards work for USDC, USDT, BTC, ETH, SOL, XRP, TRX, LTC and BNB. Pricing, payment methods and identity checks are Onramper's, and vary by country. Anything we quote on the buy screen comes from them.<hr><h1 id="h_62e7532700">Making a withdrawal</h1><ol><li>Open Wallet → Withdraw, pick the asset and network, and paste your destination address.</li><li>Enter the amount. The network fee below is deducted from your balance on top of the amount you enter, so a withdrawal of 100 USDC on Ethereum costs you 103 USDC.</li><li>Confirm with your two-factor code. Every withdrawal needs one.</li><li>Most withdrawals reach the network within a minute or two. Larger ones go to a human first — see "Limits and manual review" below.</li></ol>

Goated supports a range of assets on the platform such as Solana, USDC and more from a range of wallets!

Deposits and withdrawals on Goated

現在、以下のウォレット接続に対応しています<ul><li>Phantom</li><li>Solflare</li><li>Metamask</li><li>Coinbase Wallet</li><li>WalletConnect</li></ul>現在、以下の資産に対して入金および出金をサポートしています<ul><li>USDC（SOLANA - ERC20 - BEP20）</li><li>USDT（SOLANA - ERC20 - TRC20 - BEP20）</li><li>Ethereum（ERC20）</li><li>Litecoin（LTC）</li><li>Solana（SOL）</li><li>Tron（TRC20）</li><li>Ripple（XRP）</li><li>Bitcoin（BTC）</li><li>Shuffle（ERC20）</li><li>Binance Coin（BEP20）</li></ul>

Goatedは、Solana、USDCなど、さまざまなウォレットからの資産をサポートしています！