Account Management

<h1 id="h_2e60619124">Can I change my code?</h1>We no longer offer the option to change your affiliate code, even if your current affiliate confirms it.
<h1 id="h_25c370756d">I forgot to add my Referral Code</h1>If you forgot to add the referral code on sign-up, message us in the live chat with the code, and we can add it for you straight away if your account qualifies.
Please note, a referral code can only be added to an account that is no older than 7 days and has less than $10,000 volume wagered. Once a code has been added, it can't be changed.

How can I change my Goated account referral/affiliate code?

Goatedに初めてウォレットまたはメールを接続すると、以下のモーダルが表示されます。
こちらに紹介コードを追加してください。
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/mnbw9j8y/1408179635/6b3284f46e9e37f4b559d237fa44/AD_4nXdQ_jfJ5s_WaDaBcgydaMdhocTTTsliFHjjaJfDrs7nhC6B1fHiBMewQ9P2ttxQkjqHVAMNeNDt49WK_TJk3y1uJE9xdc2b3Ro3oqPvlY0HQeR59C2nB1L-QHbPJZlnCRgeielSjQ?expires=1793469600&amp;signature=c41fbf8d995e892fcca583d124f249ec192e0dce2a7811456aa66d9d07aec37b&amp;req=dSQnHsh5lIdcXPMW3nq%2BgUFmfSwFUwpFBaC2xwu69D59teVD1YluQT0HhdjW%0AEzHEgBrheHKpwbb4UGUQN1yTp%2B8%3D%0A"></div>
正しい紹介コードが使用されていることを確認してください。紹介コードがアカウントに適用された後は、変更ができませんのでご注意ください。
<h1 id="h_91aaaf03fa">紹介コードを追加し忘れた場合</h1>手順で紹介コードを追加し忘れた場合、カスタマーサポート(support@goated.com)にご連絡いただく必要があります。
ご注意ください：当社のサポートチームは、アカウントが作成されてから5日以内で、かつ賭け金の合計が10,000ドル未満のアカウントに対してのみ、紹介コードを追加することができます。

紹介コードの追加方法に関する情報。

紹介コードの追加方法

If you have lost access to your 2FA method, please get in touch with support via <a href="mailto:support@goated.com" target="_blank" class="intercom-content-link">support@goated.com</a> using the email address linked to your account. We'll ask you to provide us with some basic information about your account. Once verified, we'll disable 2FA for you within 24-48 hours.

Learn how to reset 2FA if you've lost access to it.

Resetting Two-Factor Authentication (2FA)

Enhance your security on Goated by using Two-Factor Authentication. This requires you to use an authenticator app for all future logins, withdrawals, and tips.
To activate 2FA, navigate to the profile dashboard and then the 'Security' tab.
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/mnbw9j8y/1407768462/ce18d3fe022493c3c0bd9f2423ea/image.png?expires=1793534400&amp;signature=427b6190e0568198655b320a9f29dff8511b3e19c00c92c7ac453a8383560330&amp;req=dSQnEc54lYVZW%2FMW3nq%2BgXUb99h9QkcLrbcR%2FCk%2Fm2cuAaJQPY23b6gNisdm%0AxQqh3N%2BdkpXDNI5DQBY31KhZMOw%3D%0A" width="692" height="356" style="height: auto;"></div> Click 'Enable'.
Then, you must enter the verification code sent to the email address connected to your Goated account.
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/mnbw9j8y/1215124173/e2a38c7a5935b712960fd6c09771/image.png?expires=1793534400&amp;signature=ce47445243d55697dc962f41e7d63669803e59dbd47ab8d041ee699c2e2daf5c&amp;req=dSImE8h8mYBYWvMW3nq%2BgQrH3JpI%2B1YOI%2FzpTv%2BwHhENg9ytNNsfLjsudFr3%0A0I3S%2BYVsEkPevX6UifVTIDG%2FWgc%3D%0A" width="750" height="650" style="height: auto;"></div>
Finally, to enable 2FA for your Goated account, scan the QR code presented in the next modal with an authenticator app. ​ Please note down your secret key and make sure to store it securely - this is important in case you lose access to your 2FA method.
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/mnbw9j8y/1215126262/fe6a2e87a0be5aa10f9163e5a3d8/image.png?expires=1793534400&amp;signature=d8d11fd511284dccca352d2d5caa6ca57a1204d03ff92867ebdcc2cef9889ac8&amp;req=dSImE8h8m4NZW%2FMW3nq%2BgbOXYnJqmuTYCexef%2FjQ5msXOnkgJbr1psKragrW%0AMPFUKuG3Go3uCZas1vIpFynB9HU%3D%0A" width="630" height="768" style="height: auto;"></div> Once ready, enter the current authentication code and you're all set! You will be required to use 2FA for all future logins, withdrawals, and tips. ​ ​Please note, if you lose access to 2FA while it is enabled you may lose access to your account!

How to set up Two-Factor Authentication (2FA)

At Goated, we prioritise responsible gambling practices to ensure a safe and enjoyable experience for our users.
<h1 id="h_9b7acc6266">1. Problem Gambling: Recognise the Signs</h1><ul><li>Is gambling negatively affecting your mental health?</li><li>Have you ever used gambling to escape from problems or a difficult situation?</li><li>Do you avoid work, family or other commitments in order to gamble?</li><li>Do you lie to your family and friends about the amount of money or time you have spent gambling?</li><li>Have you lost interest in other aspects of your life such as relationships, work or other interests due to gambling?</li><li>Do you borrow money or sell possessions to finance your gambling?</li><li>After losing money gambling, do you feel an urgent need to win back your losses?</li><li>Do you feel guilty or remorseful after gambling?</li><li>Have you experienced extreme mood swings related to your gambling activities?</li><li>Do you gamble until your last dollar?</li></ul>If you answered yes to any or all of the questions above, the more likely it is you have or are developing a gambling problem.
<h1 id="h_e47f8787bb">2. Get Assistance</h1>Recognising the signs of gambling addiction and seeking professional help is crucial to addressing this issue and regaining control of one’s financial future. You can seek help and advice from the below resources:<a href="http://www.gamblersanonymous.org" target="_blank" class="intercom-content-link">www.gamblersanonymous.org</a><a href="http://www.gamblingtherapy.org" target="_blank" class="intercom-content-link">www.gamblingtherapy.org</a>
<h1 id="h_eabbd925ec">3. Account Closure</h1>While complete account deletion is not possible due to legal and compliance obligations, we understand that personal circumstances may change, leading you to consider closing your account. Our legal framework requires us to retain certain data for regulatory and compliance purposes, which prevents the full deletion of account information.
As an alternative, we offer the option of Self-Exclusion. This allows you to restrict access to your account indefinitely, ensuring you will no longer be able to use our services.
If you wish to discontinue using your Goated account, Self-Exclusion is the most effective option to consider, aligning with both your personal decision and our regulatory responsibilities.
<h1 id="h_99f6ab979e">4. Self Exclusion</h1>Need a break from gambling?
You can opt for a 24-hour self-exclusion period directly from your account settings. Click on Profile icon &gt; Settings &gt; Responsible Gaming (or <a href="https://www.goated.com/settings/responsible-gaming" target="_blank" class="intercom-content-link">click here</a>)
You can request a longer self-exclusion period of 7 days, 15 days, 30 days, 90 days, or permanent by messaging customer support. 
Rewards and bonuses can only be claimed within the first 24 hours of your exclusion being active. After that, you won’t be able to claim any rewards or access your account for the remainder of the exclusion period.
Once a permanent exclusion has been approved, your account will no longer be recoverable.

Need a break from gambling? Take a Goated timeout.

Responsible Gaming, Self Exclusion & Account Closure

To use the Goated chat, you need to be at least Bronze 1 — this means having wagered a minimum of $1,000 on the site.
<h3 id="h_f3600d0469">Rules</h3><ol><li>Respect others: Do not harass other players or Goated staff. This includes profanity, abuse, racism, or any form of discrimination.</li><li>No begging: Requests for tips, loans, or rains are not allowed.</li><li>Stay respectful: Do not accuse Goated of bad intent or use terms like "scam site."</li><li>Keep it neutral: Avoid discussions around politics or religion.</li><li>No sexual content: Do not post or discuss anything sexually explicit.</li><li>Protect privacy: Do not share personal information or social accounts (only Kick or Twitch links when live are allowed).</li><li>Avoid spam: Don't spam emotes, excessive caps, or repeat words unnecessarily.</li><li>No advertising/trading: Buying, selling, or promoting any services, codes, scripts, or bots is prohibited.</li><li>Be cautious: Do not engage in suspicious behavior that could be seen as a potential scam.</li><li>Follow the law: Discussions of illegal activities are strictly forbidden.</li><li>Use proper links: Do not share shortened URLs – only direct Goated links are permitted.</li><li>No excessive promo: Avoid overly shilling codes or advertising websites.</li><li>Want to rain? Use /rain (available from VIP Level Bronze and up)</li></ol>Additionally, moderators reserve the right to remove any messages that go against the chat rules or are deemed inappropriate, even if not explicitly listed.

Goated Chat

Once an account is created, the username cannot be changed. Please choose your username carefully during account setup.